Domestic +49 8669 31-3121 International +49 8669 31-3123 E-mail service.order
When you call, please have the device model and HEIDENHAIN ID number on hand.
When servicing becomes necessary, speed is of the essence. The HEIDENHAIN Service department ensures that your repair orders are processed speedily and that you have the replacement parts and exchange devices you need.
Replacement parts We keep numerous original replacement parts on stock at our Service department warehouse. Components are available for new devices as well as for products from the last 20 years.
Order a replacement part
Repairs Make use of the HEIDENHAIN repair service. Our qualified service technicians will repair your defective devices quickly and reliably. You will receive a quote by a service inspection report once the repair is finished.
Repair a defective device
Exchange devices We can get your machine up and running again with our exchange service. You can obtain a free exchange device from our HEIDENHAIN Service department exchange warehouse.
Order an exchange device
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.