Telephone +49 8669 31-3104 E-mail service.ms-support
When you call, please have the device model and HEIDENHAIN ID number on hand.
Commissioning support for the installation of encodersThe HEIDENHAIN Service department can support you with commissioning, including on-site. In particular, this includes:
This service is particularly prized when complex requirements are involved.
Field servicing for encoders We are happy to help you with identifying and exchanging defective encoders.
Support for subsequent electronics We can answer your questions about digital readouts, evaluation electronics, interface electronics, and metrology products (IK 5000).
Support for HEIDENHAIN inspection and testing devices We can support you in using testing, diagnostic, and inspection devices such as the PWM 21 and PWT 100, as well as in the use of mechanical inspection devices such as the PWW.
Machine calibration Improve the accuracy of your machine. We are happy to calibrate your machines on-site. Motion errors are determined by means of various measurement procedures, and inspection devices and are then compensated for. This service can also be used for machines that have been in use for many years.
Encoder support training courses Our experts of the Encoder Support Helpline are eager to share their knowledge with you. You can book the following courses directly though us:
Find more training courses
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.